# Signing in to your client area

Your Simafri client area opens at [my.simafri.com](https://my.simafri.com/), with your account's email address and your password.

## Signing in, step by step

1. Open [my.simafri.com](https://my.simafri.com/), enter your account's **email address** and click **Continue**.
2. Enter your **password** and click **Sign in**. The eye-shaped button shows the password while you type it, and the **Change** link, next to your address, takes you back to the previous step.
3. If you have turned on [two-factor authentication](/en/espace-client/double-authentification.md), enter the code shown by your authenticator app.

You land on the **Overview**, or straight on the page you had asked for: a link to an invoice, received by email for example, opens right after you sign in.

## Your services on manager.simafri.com

If your address belongs to an account in our original client area, **manager.simafri.com**, signing in takes you there by itself, with your address already filled in.

And if your my.simafri.com account also has services there, the **Hosting** section of the menu opens them in one click, without signing in again.

## Forgotten password

1. On the password screen, click **Forgot your password?**.
2. Enter your email address and click **Send the reset link**.
3. Open the email "Reset your Simafri password" and click **Reset my password**.
4. Choose your new password and click **Save my new password**, then sign in.

The link is valid for **one hour** and works once. To protect your account, a link is sent at most once an hour: if it is slow to arrive, look in your spam folder. The email reaches you in the language of your profile.

Your two-factor authentication stays on after a reset: the code is asked for at your next sign-in.

## Password rules

* **At least 12 characters.** A phrase of a few words is easy to remember and hard to guess.
* **A password that has already appeared in a known data breach is refused.** The check uses a partial fingerprint: your password itself stays with us.

A password manager suggests a strong one and remembers it for you.

## How long do you stay signed in?

Once you are signed in, your browser stays recognised for **30 days**: you come back to your space without typing your password again. Changing your password ends this recognition, on all your devices.

On a shared computer, sign out at the end of your session.

## Choosing the language

Before you sign in, the language menu, at the top right of the screen, offers the 23 languages of the client area, and remembers your choice for your next visits.

Once you are signed in, your space is shown in the language of your profile. You change it in [My profile](/en/espace-client/profil.md).

## Signing out

The sign-out button is at the bottom of the side menu, next to your name.

## Frequently asked questions

### The reset email has not reached me: what should I do?

Check the address you entered and your spam folder. A link is sent at most once an hour: wait before asking for another one. If you were invited to an account, first activate your access with the link in your invitation (see [Members and roles](/en/espace-client/membres-et-roles.md)).

### Why does the screen ask me to try again in a minute?

To protect your account, the client area accepts five password attempts per minute. Wait a minute, or reset your password.

### Can I sign in from my phone?

Yes: the client area works in your phone's browser, just as it does on a computer.