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Two-factor authentication (2FA)

Two-factor authentication adds a second proof to your password: a six-digit code, renewed every thirty seconds by an app on your phone. Once it is on, access to your Simafri client area (my.simafri.com) asks for your password and this code: your account stays protected even if your password were discovered.

You turn it on from your profile, in two minutes, and each member of your team turns it on for their own access.

What you need​

  • your phone, with an authenticator app: Google Authenticator, Microsoft Authenticator, 1Password, Bitwarden or any other TOTP-compatible app;
  • the password of your client area.

Turning on two-factor authentication​

  1. Sign in at my.simafri.com and open My profile.
  2. In the Two-factor authentication card, click Turn on.
  3. In your authenticator app, add an account, then scan the QR code shown. If scanning does not work, enter the key shown next to the code.
  4. Enter the six-digit code the app shows, then your password, and click Turn on.
  5. Your ten backup codes appear: store them somewhere safe (see below), then click My codes are stored safely.

The app files the entry under the name Simafri, with your email address.

Signing in with two-factor authentication​

Signing in then takes three steps:

  1. your email address;
  2. your password;
  3. the verification code your app shows at that moment.

You then land on the page you wanted to open. The code changes every thirty seconds: enter the one shown as you type it.

Signing in to Simafri Suite with your Simafri identity goes through your client area: it is protected by the same two-factor authentication.

Backup codes​

Backup codes open your space on a day your phone is not at hand. You receive ten of them when you turn the feature on, in the form abcde-fghij.

  • Enter one in place of the app's code, in the same field.
  • Each code works once. The number of codes left is shown in My profile.
  • They are shown only once, when they are created: store them in a password manager or print them.
  • To get new ones, click New backup codes in My profile and confirm with your password. The previous ones then stop working.

Changing phones​

  1. Sign in with a code from the old phone, or with a backup code.
  2. In My profile, enter your password and click Turn off.
  3. Click Turn on, and scan the new QR code with the new phone.

Along the way, you receive ten new backup codes.

Lost phone, backup codes nowhere to be found​

Write to support@simafri.com from the email address of your account. Once your identity is verified, our team removes two-factor authentication from your account: you then sign in with your password, and turn it back on with your new phone.

Turning off two-factor authentication​

In My profile, Two-factor authentication card, enter your password and click Turn off. Your access goes back to signing in with a password.

Frequently asked questions​

The code is refused: what should I do?​

Check that your phone's time is set automatically: the codes are calculated from the time. Then enter the code shown at the moment you type it.

Why does the code screen ask me to try again in a few minutes?​

To protect your account, the code screen accepts five attempts per quarter of an hour. Wait a few minutes, then enter the code shown in your app.

Can the members of my team turn it on?​

Yes: each person turns on two-factor authentication for their own access, from their profile.