Your account emails
Simafri writes to you at each stage in the life of your services. This page says who receives each email, when it is sent, and what it invites you to do.
Who receives them?
- Billing and service emails go to your account's Billing email, the one in the company details. Choose there the address that should read them: yours, or your accounting department's.
- Personal emails (invitation, password, address confirmation) go to the person concerned.
Billing
| When it is sent | What you do | |
|---|---|---|
| order received, with its proforma | after an online order | pay the proforma, from the link or in Billing |
| renewal of your service, with its proforma | before a service's due date | pay the renewal proforma |
| proforma reminder | as the payment date approaches | pay the proforma |
| payment overdue | once the payment date has passed | pay the proforma to keep your service |
| final reminder | before a service still to be paid is stopped | pay, or write to support |
| card payment to confirm, or declined | for a contract paid by card | confirm the payment from the email, or pay the proforma in Billing |
Your services
| When it is sent | |
|---|---|
| welcome to your Serenity site | when your site goes live |
| "Your Simafri Suite is ready" | as soon as your Simafri Suite is paid |
| your server is ready | when your VPS is delivered, with its connection command |
| your hosting is ready | when your web hosting opens, with the panel address and your login |
| your domain name is registered | when your domain is registered |
| service suspension | when a service is suspended for lack of payment |
| service reactivation | as soon as the service is restored |
For Simafri Suite, two notices give seven days' warning when a payment is late: sending is paused, then incoming mail stops. Your mail stays in place, and payment restores everything straight away.
Personal emails
| Link validity | |
|---|---|
| "You have been invited to Simafri" | 7 days |
| "Reset your Simafri password" | 1 hour |
| "Confirm your email address" | 7 days |
Receiving our emails reliably
Emails are sent in the name of Simafri. If one of them is slow to arrive, look in your spam folder, and add our address to your contacts. All your documents remain available in your space, Billing section.