Invoices and payments
The Billing section of your client area brings together all your Simafri documents and their payment. It belongs to the account owner, like Company details.
Where to find your invoices?
In Billing, in three blocks:
| Block | What it contains |
|---|---|
| Open proformas | the documents to pay, each with its Due date and the View & pay button |
| Invoices | your invoices, with their status and, for an invoice paid in part, the Remaining amount |
| Credit notes | your credit notes, in PDF |
The statuses: Awaiting payment, Partially paid, Paid.
The detail of a document
Each proforma and each invoice opens on its detail:
- Issued, Due and, once paid, Paid;
- Billed by, the Simafri entity that issues the document, and Billed to, your company;
- the Details of the lines, each with its cycle (monthly or yearly);
- the Subtotal (excl. tax), the VAT and the Total;
- for a European Union business subject to reverse charge, the matching statement.
The Download PDF button gives you the official document, to pass on to your accounting.
Paying a proforma
- In Open proformas, click View & pay.
- Choose your payment method.
- Click Proceed to payment.
The methods offered follow your country and your currency: bank card, PayPal, bank transfer, and mobile payment in the countries where we offer it.
- Online payment: you go through the secure payment page, then come back to your document, which switches to Paid as soon as payment is received.
- Other methods: the Payment instructions screen shows the Amount to pay, the Merchant code and the Reference to quote. As soon as it arrives, your payment is confirmed and your service activated.
Paying in another currency
From a proforma, Pay in another currency replaces it with a proforma issued by the Simafri entity for that currency, at our catalogue price in that currency. You then pay it like any other proforma.
A partial payment
An invoice paid in part shows the Remaining amount. To settle the rest, write to support: our team tells you how to proceed.
Renewals
Before a service's due date, its renewal proforma reaches you by email and appears in Open proformas, with its date. Paying it is all it takes for the service to carry on without interruption.
A service whose renewal is still to be paid is suspended, then restored as soon as payment is received, with all your data. The steps and the emails that announce them are described in Your account emails.
Your company details
The Company details section holds your account's billing identity:
| Field | What it does |
|---|---|
| Company name | the name shown on your documents |
| Billing email | the address that receives your invoices, reminders and service notices |
| Country | your company's country, which sets your currency, your VAT and your payment methods |
| Phone | your contact number |
| Billing address | your address, one entry per line |
Click Save changes. The saved details apply to the documents issued afterwards: complete them before ordering.
The intra-EU VAT number
For a company in a European Union country, the Intra-EU VAT number block appears once that country is saved. Enter your number with its country prefix (for example FR, DE, or EL for Greece).
Each time you save, the number is checked with VIES, the European Commission's service, and the result is shown with its date: VAT number verified with VIES, not recognised by VIES, or not yet verified when VIES was not responding, in which case the check runs again at the next save.
Frequently asked questions
To which address are invoices sent?
To the Billing email in Company details. It can differ from your sign-in address: your accounting department's, for example.
How do I get an invoice in my company's name?
Fill in the Company name, the Billing address and, in the European Union, your VAT number before ordering: they appear on the documents issued afterwards.
Where can I find an older invoice?
In Billing, Invoices block: each invoice opens and downloads as a PDF.