# Members and roles

Your Simafri account welcomes your whole team: each person has their own access, with their own password and two-factor authentication, and a **role** that decides what they see. The **Members** section belongs to the account owner.

## What each role sees and does

| Role         | What it sees and does                                                                                                                                                                                                |
| ------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Owner**    | the account holder: the whole space, including **Billing**, **Company details**, **Members**, **Domains** and **Simafri Suite**, and orders                                                                          |
| **Manager**  | **Overview**, the services (**Serenity**, **VPS**, **Web hosting**, **Hosting**), **Our services**, **Support** and their profile; they add the SSH keys of the VPS and get the password of the web hosting accounts |
| **Operator** | the same sections as the manager, with view access for VPS and web hosting                                                                                                                                           |
| **Employee** | their profile and their Simafri Suite mailbox, which they open with their Simafri identity                                                                                                                           |

The **Employee** role is for the people you open a mailbox address for: they need only their mailbox and their profile.

## Inviting a member

1. Open **Members**, then the **Invite a member** form.
2. Enter the person's **Email** and choose their **Role**: **Manager**, **Operator** or **Employee**.
3. Click **Send invitation**.

The person receives the email "You have been invited to Simafri". The invitation link is also shown in the members table: you can pass it on yourself. It is valid for **7 days**.

The table shows each person's role and status: **Active** or **Pending invitation**.

## Accepting an invitation

1. Open the link in the email "You have been invited to Simafri".
2. On the **Join the account** screen, choose your password (at least 12 characters) and confirm it.
3. Click **Activate my account**, then sign in at [my.simafri.com](https://my.simafri.com/).

Then remember to set your language and your time zone in [My profile](/en/espace-client/profil.md).

## Revoking a member

In **Members**, click **Revoke** on the person's row, then confirm. They can no longer sign in, and their access to Simafri Suite closes in the same step.

## Frequently asked questions

### Can I give the owner role?

The owner is the account holder, and each account has one. To change the holder, write to [support](/en/espace-client/support.md).

### Do members see the conversations with support?

Yes: support threads belong to the account. The owner, managers and operators see all the account's conversations, and each of them can reply (see [Support](/en/espace-client/support.md)).

### How do I give a colleague an email address?

From the **Simafri Suite** section: when you create their address, enter their personal address; they receive an invitation and become an **Employee** of the account. The step-by-step guide is in the [Simafri Suite documentation](https://docs.simafri.com/en/suite/bien-demarrer/).