Members and roles
Your Simafri account welcomes your whole team: each person has their own access, with their own password and two-factor authentication, and a role that decides what they see. The Members section belongs to the account owner.
What each role sees and does
| Role | What it sees and does |
|---|---|
| Owner | the account holder: the whole space, including Billing, Company details, Members, Domains and Simafri Suite, and orders |
| Manager | Overview, the services (Serenity, VPS, Web hosting, Hosting), Our services, Support and their profile; they add the SSH keys of the VPS and get the password of the web hosting accounts |
| Operator | the same sections as the manager, with view access for VPS and web hosting |
| Employee | their profile and their Simafri Suite mailbox, which they open with their Simafri identity |
The Employee role is for the people you open a mailbox address for: they need only their mailbox and their profile.
Inviting a member
- Open Members, then the Invite a member form.
- Enter the person's Email and choose their Role: Manager, Operator or Employee.
- Click Send invitation.
The person receives the email "You have been invited to Simafri". The invitation link is also shown in the members table: you can pass it on yourself. It is valid for 7 days.
The table shows each person's role and status: Active or Pending invitation.
Accepting an invitation
- Open the link in the email "You have been invited to Simafri".
- On the Join the account screen, choose your password (at least 12 characters) and confirm it.
- Click Activate my account, then sign in at my.simafri.com.
Then remember to set your language and your time zone in My profile.
Revoking a member
In Members, click Revoke on the person's row, then confirm. They can no longer sign in, and their access to Simafri Suite closes in the same step.
Frequently asked questions
Can I give the owner role?
The owner is the account holder, and each account has one. To change the holder, write to support.
Do members see the conversations with support?
Yes: support threads belong to the account. The owner, managers and operators see all the account's conversations, and each of them can reply (see Support).
How do I give a colleague an email address?
From the Simafri Suite section: when you create their address, enter their personal address; they receive an invitation and become an Employee of the account. The step-by-step guide is in the Simafri Suite documentation.