# Billing and renewal

## A plan paid yearly

Your web hosting is paid **yearly**. Your proformas, your invoices and your credit notes are in the **Billing** section of your client area [my.simafri.com](https://my.simafri.com/), where you pay them online or view the payment instructions (see [Invoices and payments](https://docs.simafri.com/en/espace-client/facturation/)).

Your hosting and your other Simafri services, Simafri Suite or a domain name for example, are ordered on the same proforma.

## The free domain name

With a plan paid yearly, a domain name is offered free for the **first year**, depending on the plan and the extension. It appears in the **Domains** section of your client area, then renews every year **at its own rate**, on its own proforma: your domain stays yours, whether or not you keep your hosting (see [Your domain names](https://docs.simafri.com/en/espace-client/domaines/)).

## Renewal

Your hosting renews by itself, every year:

1. **Thirty days before the due date**, the renewal proforma reaches you by email and appears in **Billing**.
2. **As the due date approaches**, a reminder reaches you if it is still to be paid.
3. Paid before the due date, it extends your hosting without the slightest interruption.

## If a renewal is still to be paid

Once the due date has passed, your hosting is suspended: your sites, your mail and your panel stop, and an email "Your service ... is suspended" tells you so.

**Everything is kept**: your files, your databases, your mailboxes and your settings. As soon as your payment is recorded, your hosting **resumes by itself within a minute**, just as you left it, and an email tells you it has been reactivated.

If your payment takes time, write to us before the due date: we find the solution with you.

## Changing plans

Your hosting moves from **Perso** to **Pro**, or from **Pro** to **Premium**, on simple request to support: your sites, your databases and your addresses stay in place, and the new plan applies straight away.

## Ending your hosting

To stop your hosting, write to support before your next due date. Your data belongs to you: retrieve your files, your databases and your mail before the end of your contract (see [Backups and security](/en/hebergement-web/sauvegardes.md#vos-propres-copies)).

## The terms

Web hosting is governed by the [Specific terms for web hosting](https://www.simafri.com/fr/cgv/conditions-particulieres-hebergement-web/), which complement Simafri's general terms of service.

## Frequently asked questions

### Can my invoice carry my company's name?

Yes: complete your company details in your client area before the proforma (see [Invoices and payments](https://docs.simafri.com/en/espace-client/facturation/)).

### My payment has been sent, but my hosting is still suspended.

It resumes as soon as your payment is recorded. For a bank transfer or a mobile payment, reply to the suspension email with your payment reference: our team matches it to your proforma.