Billing and renewal
A plan paid yearly
Your web hosting is paid yearly. Your proformas, your invoices and your credit notes are in the Billing section of your client area my.simafri.com, where you pay them online or view the payment instructions (see Invoices and payments).
Your hosting and your other Simafri services, Simafri Suite or a domain name for example, are ordered on the same proforma.
The free domain name
With a plan paid yearly, a domain name is offered free for the first year, depending on the plan and the extension. It appears in the Domains section of your client area, then renews every year at its own rate, on its own proforma: your domain stays yours, whether or not you keep your hosting (see Your domain names).
Renewal
Your hosting renews by itself, every year:
- Thirty days before the due date, the renewal proforma reaches you by email and appears in Billing.
- As the due date approaches, a reminder reaches you if it is still to be paid.
- Paid before the due date, it extends your hosting without the slightest interruption.
If a renewal is still to be paid
Once the due date has passed, your hosting is suspended: your sites, your mail and your panel stop, and an email "Your service ... is suspended" tells you so.
Everything is kept: your files, your databases, your mailboxes and your settings. As soon as your payment is recorded, your hosting resumes by itself within a minute, just as you left it, and an email tells you it has been reactivated.
If your payment takes time, write to us before the due date: we find the solution with you.
Changing plans
Your hosting moves from Perso to Pro, or from Pro to Premium, on simple request to support: your sites, your databases and your addresses stay in place, and the new plan applies straight away.
Ending your hosting
To stop your hosting, write to support before your next due date. Your data belongs to you: retrieve your files, your databases and your mail before the end of your contract (see Backups and security).
The terms
Web hosting is governed by the Specific terms for web hosting, which complement Simafri's general terms of service.
Frequently asked questions
Can my invoice carry my company's name?
Yes: complete your company details in your client area before the proforma (see Invoices and payments).
My payment has been sent, but my hosting is still suspended.
It resumes as soon as your payment is recorded. For a bank transfer or a mobile payment, reply to the suspension email with your payment reference: our team matches it to your proforma.