# Frequently asked questions

## What is Simafri web hosting?

Hosting for your PHP sites and applications, your MySQL databases and your email addresses at your own domain name, which you manage from a DirectAdmin panel. Our team runs the server for you: hardware, system, security and backups. See the [overview](/en/hebergement-web.md).

## Which plan should I choose?

**Perso** for one site and its email addresses, with two domain names on the account. **Pro** for several sites, with unlimited domains, 200 addresses and 50 databases. **Premium** for unlimited addresses and databases. See the [overview](/en/hebergement-web.md#trois-formules).

## Where do I find my panel address and my login?

In your client area [my.simafri.com](https://my.simafri.com/), **Web hosting** section, and in the email that told you your hosting was ready. See [Getting started](/en/hebergement-web/bien-demarrer.md).

## How do I get or change the panel password?

In your hosting's card, **Get my password**, then **New password** to change it. It is shown only once and it works within a minute. See [The control panel](/en/hebergement-web/panneau.md).

## Can you install WordPress for me?

Yes: write to support stating the domain, and our team installs WordPress, or the application of your choice, on your hosting.

## Can you transfer my site from another host?

Yes: our team transfers your files, your databases and your email addresses, then tells you when to switch your domain over. Mention it when you order or write to support.

## Which PHP versions are available?

PHP 8.4, 8.3 (default), 8.1 and 7.4, to choose per domain in **PHP Version Selector**. Another version can be added on request. See [Putting your site online](/en/hebergement-web/mettre-en-ligne.md#version-php).

## Do I have SSH access?

Yes, with all three plans, using the key you add in **SSH Keys**. Composer, Git, Node.js 24 and npm run there on the command line. See [Putting your site online](/en/hebergement-web/mettre-en-ligne.md#ssh-sftp).

## Can I host a Symfony or Laravel site?

Yes, with a MySQL database: the domain's web root is linked to the project's `public/` folder. See [Putting your site online](/en/hebergement-web/mettre-en-ligne.md#frameworks).

## Are my sites served over HTTPS?

Yes: each domain and subdomain receives its Let's Encrypt certificate, requested and renewed automatically.

## How do I read my email on my phone?

With IMAP, on your server's name, port 993, with the full address and its password; sending goes through SMTP, port 465 or 587. See [Your email addresses](/en/hebergement-web/e-mails.md#appareils).

## My domain name is with another registrar: what should I do?

Replace its name servers with those of your server, for example `ns1.web1.simafri.cloud` and `ns2.web1.simafri.cloud`, or add its records at your DNS host. See [Domain name and DNS](/en/hebergement-web/domaine-et-dns.md).

## How do backups work?

The server is backed up every night, encrypted, off the machine, and each backup is kept for seven days. Our team restores a file, a database, a mailbox or your whole account from the night of your choice. See [Backups and security](/en/hebergement-web/sauvegardes.md).

## Where are the servers located?

In France, in the European Union, on datacenter-grade machines: Intel Xeon processors, ECC memory and mirrored NVMe SSDs. See [Your servers](/en/hebergement-web/serveurs.md).

## Can I change plans?

Yes: your hosting moves up to the next plan on simple request, with all its content. See [Billing and renewal](/en/hebergement-web/facturation.md#changer-de-formule).

## What happens to my hosting if a renewal is still to be paid?

It is suspended, with all its data kept, and resumes by itself within a minute of your payment, just as you left it.

## My application must run continuously: is this the right product?

For a Node.js server, a PostgreSQL database or a worker running permanently, choose the [VPS Pro](https://docs.simafri.com/en/vps-pro/): you install whatever your application needs there, with Full-Stack Assistance.