Skip to main content

Backups and security

The nightly backup​

Your server is backed up in full, every night: your sites, your databases, your mailboxes and your settings. Each backup is encrypted, stored off the machine, and kept for seven days. It runs from outside the server, with nothing for you to set up, and your sites keep serving while it takes place.

Recovering what was lost​

Our team restores, from the night of your choice among the seven:

  • a file or a folder of your site;
  • a database;
  • a mailbox, or a folder of messages;
  • your whole account, as it was that night.

Write to support stating your domain, what is to be restored (the file path, the database name or the email address) and the night you want, for example "the night of the 12th to the 13th". Data written after that backup is not included: before restoring a database, export it if you want to keep the day's changes.

Your own copies​

Your data belongs to you, and you keep a copy whenever you wish:

  • your files: download your public_html folder over FTP or SFTP, or compress it into a .zip in File Manager before downloading it;
  • your databases: export them from phpMyAdmin, Export tab, or over SSH with mysqldump;
  • your mail: a mail program set up with IMAP keeps a copy of your folders on your computer.

Before a major update of your site, a new version of WordPress for example, make a copy of your files and your database: you can go back in a few minutes if needed.

The server's security​

Our team keeps the server up to date and monitors it for you:

  • the system's security patches are applied every day;
  • a firewall filters access, and repeated login attempts are blocked automatically;
  • a permanent anti-DDoS protection protects the network;
  • outgoing mail is monitored, to protect the reputation of your sendings;
  • each account runs its PHP under its own identity, separated from the other accounts.

On your side, three habits protect your site:

  1. keep your CMS, its theme and its plugins up to date;
  2. give each email address and each FTP account its own long password;
  3. remove the plugins and accounts you no longer use.

Frequently asked questions​

Are backups included in my plan?​

Yes: the nightly backup and its seven days of retention are included in all three plans.

My site was changed without my knowledge.​

Write to support right away, stating the domain and since when you have noticed the change: our team identifies the night to restore with you and helps you close the access that was used.