# Getting started

This section explains how your Simafri service works and how to work with Simafri day to day.

## How does the Simafri service work?

Your offer is a **managed service**: there is nothing technical for you to do yourself. Simafri creates your website, hosts it, secures it and maintains it. When you want a change or have a question, you send it to Simafri, who takes care of it. You stay in charge of what your website says; Simafri takes care of the technical side.

## What does my subscription include?

Your subscription brings together, in a single package, everything you need to be present online:

* the **creation** of your website and its **hosting**;
* **security** (encrypted HTTPS connection) and technical maintenance;
* a **Simafri Suite** account: your professional email on your own domain name, with calendar, contacts and files, and 10 GB of storage;
* your **domain name**, included, registered in your name and managed for you;
* one content **update** per month.

The subscription has **no commitment period** and renews at the same price. The exact details of your offer appear on your quote and in your client area. For any clarification, your Simafri support answers you.

## How long does it take to create my website?

A few days after your information is received, depending on the validation exchanges. **Two rounds of adjustments** are planned before going live, so that the result matches what you expect.

## How do I send a request to Simafri?

Send your requests (change, added content, question) to your **Simafri support channel**. Describe precisely what you want and attach your files in the same place: everything stays attached to your file and nothing gets lost. It is the fastest and most reliable way to be handled.

## How quickly is my request handled?

Timescales depend on the nature of the request. Simple changes are handled quickly once your material is received; a larger request is planned with you. For a specific deadline, mention it in your request and Simafri support confirms what is feasible.

## Where do I follow my service day to day?

In your client area [my.simafri.com](https://my.simafri.com/): the contact requests received through your website, your traffic statistics, your Simafri Suite email addresses, your invoices and your payments.

## Who owns my website and my domain?

You do. Your domain name is registered **in your name**, and the content of your website belongs to you. Simafri handles its creation, hosting and maintenance as part of your subscription.