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Getting started

This section explains how your Simafri service works and how to work with Simafri day to day.

How does the Simafri service work?​

Your offer is a managed service: there is nothing technical for you to do yourself. Simafri creates your website, hosts it, secures it and maintains it. When you want a change or have a question, you send it to Simafri, who takes care of it. You stay in charge of what your website says; Simafri takes care of the technical side.

What does my subscription include?​

Your subscription brings together, in a single package, everything you need to be present online:

  • the creation of your website and its hosting;
  • security (encrypted HTTPS connection) and technical maintenance;
  • a Simafri Suite account: your professional email on your own domain name, with calendar, contacts and files, and 10 GB of storage;
  • your domain name, included, registered in your name and managed for you;
  • one content update per month.

The subscription has no commitment period and renews at the same price. The exact details of your offer appear on your quote and in your client area. For any clarification, your Simafri support answers you.

How long does it take to create my website?​

A few days after your information is received, depending on the validation exchanges. Two rounds of adjustments are planned before going live, so that the result matches what you expect.

How do I send a request to Simafri?​

Send your requests (change, added content, question) to your Simafri support channel. Describe precisely what you want and attach your files in the same place: everything stays attached to your file and nothing gets lost. It is the fastest and most reliable way to be handled.

How quickly is my request handled?​

Timescales depend on the nature of the request. Simple changes are handled quickly once your material is received; a larger request is planned with you. For a specific deadline, mention it in your request and Simafri support confirms what is feasible.

Where do I follow my service day to day?​

In your client area my.simafri.com: the contact requests received through your website, your traffic statistics, your Simafri Suite email addresses, your invoices and your payments.

Who owns my website and my domain?​

You do. Your domain name is registered in your name, and the content of your website belongs to you. Simafri handles its creation, hosting and maintenance as part of your subscription.