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Billing and payment

This section answers the usual questions about paying your subscription and about your Simafri invoices.

Where do I find my invoices?​

In your client area my.simafri.com, Billing section. You will find your pro forma invoices awaiting payment, your invoices and your credit notes, each of them downloadable as a PDF.

How do I pay an invoice?​

Open the pro forma concerned in your client area, then choose View and pay. Payment is made online, and the document moves to "Paid" once the payment is received.

Which payment methods does Simafri accept?​

Bank card, PayPal and bank transfer. Each document shows the methods available in your country at the time of payment.

How does billing work?​

Your subscription covers your whole service (website, hosting, Simafri Suite email, domain, maintenance) in a single package, paid yearly. The exact terms of your contract appear on your quote and in your client area.

How do I find out the price and the details of my offer?​

The details and the price of your offer are given to you on your quote and confirmed by your Simafri support. For any pricing question, contact your support: they are the reference.

How do I renew my subscription?​

Renewal has no commitment period and is at the same price. Your renewal pro forma is issued before the due date and appears in your client area; you simply pay it. Your renewal date is shown there.

I have a question about a payment, what should I do?​

For any question about a payment, an invoice or a due date, go through your Simafri support channel. Your request is attached to your file and handled directly.