# Frequently asked questions

## How do I contact Simafri?

Go through your Simafri support channel. All your exchanges and your files stay attached to your file there, which keeps information from getting lost and speeds up handling.

## How do I request a change to my website?

Send your request to your Simafri support, describing precisely the change you want: the page concerned, the exact text and any image. See also [Your website](/en/serenity/votre-site.md).

## How long does a change take?

Simple changes are handled quickly once your material is received. A larger request is planned with you. Mention any important deadline in your request.

## What does my subscription include?

The creation, hosting, security and maintenance of your website, your domain name in your name, a Simafri Suite account for your professional email, and one content update per month. See [Getting started](/en/serenity/bien-demarrer.md).

## Where do I find my invoices and pay my subscription?

In your client area [my.simafri.com](https://my.simafri.com/), Billing section: pro forma invoices, invoices and credit notes as PDFs, and online payment by bank card, PayPal or bank transfer. See [Billing and payment](/en/serenity/facturation.md).

## Do my website and my domain name belong to me?

Yes. Your domain name is registered in your name and the content of your website belongs to you. Simafri handles its creation, hosting and maintenance.

## Who provides the logo for my website?

You do. Send your support the logo you have, in the best quality possible, and Simafri integrates it into your website. If you do not have one yet, tell your contact, who will explain how to proceed.

## Does my website work on mobile?

Yes. Websites built by Simafri adapt automatically to phones, tablets and computers, and are served over a secure connection (HTTPS).

## How do I create an email address?

From your client area, Simafri Suite section: you enter the work address to create and the person's personal address, and they receive an invitation and choose their password. Your Simafri support can also take care of it. See [Your email](/en/serenity/emails.md).

## Where do I read my professional mail?

At [suite.simafri.com](https://suite.simafri.com/), from a browser or from the app installed on your phone. The calendar and contacts synchronise with your devices. See [Your email](/en/serenity/emails.md).

## Can I add pages or another language to my website?

Yes, in addition to your offer. Describe what you need to your Simafri support, who will explain the terms.

## How do I update my details (phone, address, opening hours)?

Send your new information to your Simafri support, specifying the page concerned; it is updated as part of your monthly update.