Your mail
Mail opens at suite.simafri.com, Mails app. The left rail lists your mailboxes and their folders; the middle list holds the conversations; reading happens on the right.
The mailbox's folders
| Folder | What it holds |
|---|---|
| Inbox | what arrives and that you have not filed yet |
| Sent | what has left this mailbox |
| Drafts | what you have started writing |
| Archive | what you have put away, and that stays searchable |
| Spam | what filtering set aside, or what you reported |
| Trash | what you throw away, deleted for good after thirty days |
Filing applies to the whole conversation: a thread is filed in one go, with all its replies. When a new reply arrives, the thread comes back to the Inbox so that you see it. "Move back to inbox" brings it back at any time.
Your folders
File your mail in folders of your own, as in your previous software: Clients, Accounting, Clients / LCS.
- Create: the + next to Your folders, in the left rail. A folder holds others, ten levels deep.
- File: open a thread and choose Move to…, or drag the thread from the list onto the folder.
- Rename, move, delete: open the folder, then the cog next to its name. A deleted folder sends its conversations to the Trash, where you find them for thirty days.
When a reply arrives in a filed conversation, the conversation comes back to the Inbox and stays in its folder: you see what is new, and your filing stays in place. Archive simply puts it back in its folder.
Your folders belong to the mailbox: the colleagues who read it with you see and use them too, on the web as in their mail software, where they arrive with their names and their tree.
Writing
New message opens the composer; a reply picks up the recipients of the thread's last message. You have copies (Cc), blind copies (Bcc) and forwarding, which carries the attachments along.
Your signature is set in Mail settings, per mailbox.
Searching
The search field sweeps the subject, the text, the sender and the names of attached files, across the whole mailbox. Messages left in the trash stay findable until they are deleted for good.
A mailbox's other names
A mailbox can answer to several addresses. In Mail settings, This mailbox's other names adds an alias: mail sent to contact@yourcompany.com then arrives in the same mailbox, with no second password and no second setup.
A mailbox read by several people
A shared mailbox, such as contact@, can be entrusted to several people. Each of them sees it in their own rail, and read and unread stays personal: marking a message as read does not clear it for your colleagues.
The mailbox screen shows who reads it and records every change, with its date and its author.
Replying during an absence
In Mail settings, the Automatic reply section sends a message to everyone who writes to the mailbox while you are away:
- tick Send an automatic reply;
- write the message, and a subject if you wish (otherwise: "Automatic reply:" followed by the subject received);
- set a start and an end if needed, in your own time zone;
- save.
While it is on, a banner says so at the top of the mailbox, with a Switch off button that keeps your text for next time.
Each correspondent receives it once a week at most, from the address they wrote to. Mailing lists, automated messages and junk mail are left aside, which avoids two responders answering each other in a loop. Replies count in the day's sending (below), without ever taking the place of your own messages. On a mailbox read by several people, any of them can set it.
The account holder can also set it for each address in my.simafri.com, on the Automatic replies card: handy for a mailbox whose person does not open the webmail.
What a mailbox sends each day
| Counter | Value |
|---|---|
| Messages per day, for the whole account | 500 |
| Messages per day, for one address | 100 |
| Recipients per message | 20 |
These values protect your domain's sending reputation. For a larger need, one-off or lasting, write to support@simafri.com: the limit is raised on your account.
When the plan is reached
Your mail keeps arriving, and nothing is deleted. A banner warns you well before, then offers to free up room or to move up a plan. See Storage and billing.
Your mail handled by your AI assistant
Your email connects to your AI assistant (Claude, ChatGPT and the other assistants that speak MCP): it reads your mailboxes, searches, replies, writes, files and schedules your messages, with your rights. Connecting takes a minute: see Connect your AI assistant.