Your mail software
A Simafri Suite mailbox reads and writes from Apple Mail, Outlook, Thunderbird or your phone's Mail app, alongside the web interface. One user name and one password open both halves of the account.
1. Your password
Your mailbox has its own password: the one on its connection sheet, handed to you by the person who manages your company's addresses. Enter it as it is in the software: go straight to step 2.
With your Simafri identity: an application password
Do you sign in to the suite with your Simafri identity? Create an application password. On suite.simafri.com, open Mail settings for the mailbox concerned, Mail software section:
- name the device or the software, for example
My laptop; - click Create;
- copy the password right away: it is shown once.
One password per piece of software: a lost laptop is settled by revoking its line, without touching anything else. You can hold up to 20 at a time.
This password opens your mailboxes. To put your calendar and contacts on a device, create one from Devices (see Calendar and contacts).
2. Enter the settings
| Incoming mail (IMAP) | Outgoing mail (SMTP) | |
|---|---|---|
| Server | imap.simafri.com | mta.simafri.cloud |
| Port | 993 | 587 |
| Security | SSL/TLS | STARTTLS |
| User name | the mailbox address | the mailbox address |
| Password | the mailbox password | the mailbox password |
The user name is the address of the mailbox you are reading, for example contact@yourcompany.com, and not the address you sign in to the website with.
Most software fills these lines in on its own from the address; the table above gives the exact values for the ones that ask.
3. Check what arrives
Your folders arrive named: the mailbox's six, onto which your software branches its own Sent, Drafts, Trash and Spam, then yours, with their tree. A folder created, renamed or moved in the software is created, renamed or moved on the web too, and the other way round; the same goes for what you archive or file.
What you send from the software goes out through the Simafri relay, with your domain's DKIM signature, and is filed in Sent.
POP3, for software that speaks nothing else
An accounting package that collects invoices, a ticketing tool: some software speaks nothing but POP3, and your mailbox answers it too. For any software that speaks IMAP, the IMAP of the steps above remains the recommended way: your mail stays on all your devices and on the web.
| Incoming mail (POP3) | |
|---|---|
| Server | imap.simafri.cloud |
| Port | 995 |
| Security | SSL/TLS |
| User name | the mailbox address |
| Password | the mailbox password |
The user name and the password are the same as for IMAP, application password included. Outgoing mail leaves through the same SMTP as in step 2: mta.simafri.cloud, port 587, STARTTLS.
- A mailbox entrusted to one person. POP3 takes mail out of the mailbox and puts it in the software, so it opens on a mailbox that one person reads. A shared mailbox, such as
contact@, connects over IMAP, which keeps the mail in front of everyone. - Thirty days in the Trash. Mail the software collects and then deletes spends thirty days in the mailbox's Trash, then leaves the mailbox.
- The settings on screen. On a mailbox where POP3 is open, they are shown in Mail settings, Mail software section.
Disconnecting a device
In Mail settings, each line shows when it was last used. Revoke cuts that device and only that one; everything it has already collected stays in the mailbox.
Good to know
- The same password serves both halves, incoming and outgoing: software that asks for two takes the same one twice.
- The sending limits apply from software as well: a refusal comes back in plain words in your own client, with its reason.
- To bring over a history from another provider, open a migration window first: Moving a mailbox in.