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Billing and renewal

Monthly or yearly​

Your VPS Pro is paid monthly, or yearly: you then pay for eleven months and enjoy twelve. No setup fee is added. The prices of each size, excluding tax, are on the VPS Pro page.

Your proformas, your invoices and your credit notes are in the Billing section of your client area my.simafri.com, where you pay them online or view the payment instructions (see Invoices and payments).

Renewal​

Your subscription renews itself, for the same duration:

  1. Before the due date, the renewal proforma reaches you by email and appears in Billing: seven days before for a monthly subscription, thirty days before for a yearly subscription.
  2. As the due date approaches, a reminder reaches you if it is still unpaid.
  3. Paid before the due date, it extends your service without the slightest interruption.

If a renewal is still unpaid​

The day after an unpaid due date, your server is suspended: it shuts down cleanly, and a "Your ... service is suspended" email informs you.

Everything is kept: your system, your files, your databases, your addresses. As soon as your payment is received, your server restarts on its own, just as you left it, and an email tells you that it has been reactivated.

A service that remains suspended without payment is deleted, along with its data: an email warns you seven days beforehand. If your payment is taking time, write to us beforehand: we find the solution with you.

Changing size​

  • To a larger size: at any time, without reinstalling; the new rate applies from the date of the change.
  • To a smaller size: the change takes effect the following month.

The details are in Sizes and scaling.

Ending your VPS Pro​

To stop your subscription, write to support before your next due date.

Your data belongs to you: retrieve it before the end of your contract, over SSH, with rsync or your database exports. On request made before the end of the contract, our team also gives you a copy of your server's latest backup. At the end of the contract, the server and its backups are deleted.

The terms​

The VPS Pro is governed by the Simafri VPS Special Terms, which complement Simafri's general terms of service.

Frequently asked questions​

Can my invoice carry my company's name?​

Yes: complete your company details in your client area before the proforma (see Invoices and payments).

Can I switch from a monthly to a yearly subscription?​

Yes: write to support before your next due date, and your renewal is made for a year, with its free month.

My payment has been sent, but my server is still suspended.​

It restarts as soon as your payment is recorded. For a bank transfer or a mobile payment, reply to the suspension email with your payment reference: our team matches it to your proforma.